Secure Resolution Portal

How can we help you today?

Select an option below. Our team resolves most cases within one business hour.

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Pause, skip, modify, or cancel your plan

Response within 1 business hour

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Order Status

Your order is currently being prepared

We located your most recent order. Here is the current fulfillment status.

Order Confirmed

Payment captured successfully

Packing in Progress

Your capsules are being quality-checked

Dispatched to Carrier

Estimated: within 24 hours

Out for Delivery

Estimated: 3–5 business days

Your order is already in fulfillment. If you proceed with a dispute, we will issue a full refund and cancel the shipment immediately — no need to contact your bank.

Confirm Your Intent

Are you sure you want to dispute this charge?

Before proceeding, please review what happens next. We want to make this as smooth as possible for you.

Full Refund Issued

We process your refund immediately. No bank dispute needed — funds appear in 1–3 business days.

Shipment Cancelled

If your order has not yet shipped, we cancel it immediately. If in transit, a return label is emailed to you.

Confirmation Email Sent

A resolution summary with your ticket number is emailed within 15 minutes of submission.

Dispute Details

Tell us about your request

All fields are required. Your information is encrypted and used only to process this resolution.

Order Number

Email Address

Reason for Dispute

I did not receive my order

I do not recognize this charge

I was charged the wrong amount

I was charged more than once

Product was not as described

I changed my mind / no longer want it

Desired Resolution

Full refund to my original payment method

Send a replacement order

Store credit for future purchase

Your information is encrypted and used only to process your resolution request.

Processing Your Resolution

Connecting to merchant resolution system. Please do not close this window.

Authenticating merchant account

Locating transaction record

Initiating resolution protocol

Issuing refund confirmation

Merchant Resolution Accepted

Your refund has been processed

You do not need to file a dispute with your bank. Funds will appear in 1–3 business days.

Resolution Summary Resolved

Ticket Number

Resolution Type Full Refund

Processing Time 1–3 Business Days

Submitted

A confirmation has been sent to your email. Questions? Contact us at help@methodicbio.com

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