Privacy policy

Hey Global Commerce LLC d/b/a Methodic Bio (“Methodic Bio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website methodicbio.com (our “Website”), take our clinical assessments or quizzes, or interact with our advertisements, emails, or SMS text messages.

Please read this policy carefully. By accessing or using this Website, placing an order, or interacting with our communications, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT ABOUT YOU

We collect several types of information from and about users of our Website to provide a highly personalized clinical experience and to fulfill your orders.

  • Personal Identifying Information (PII): Name, postal address, e-mail address, telephone number, and billing information.

  • Wellness and Lifestyle Preferences: Any data provided by you through our 'Cortisol Assessment' or similar quizzes is classified strictly as self-reported wellness, cosmetic, and lifestyle preferences. Methodic Bio does not collect, process, or store “Consumer Health Data,” “Biometric Data,” or “Protected Health Information” (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA), the Washington My Health My Data Act (MHMDA), Nevada Senate Bill 370, or similar state health privacy laws. By submitting a quiz, you acknowledge this information is not medical data and expressly consent to its use for personalized marketing.

  • Transaction & Payment Information: We use secure, PCI-compliant third-party payment processors (e.g., Stripe, Shopify). We do not directly collect, process, or store your raw credit card data or CVV on our servers. Instead, secure payment tokens are generated and stored by our third-party processors strictly for the purpose of processing your authorized 28-day recurring payments. You maintain full control over your billing and can "Click to Cancel" or modify your subscription at any time via your customer portal.

  • Device and Tracking Information: As you navigate through our Website, we automatically collect certain information about your equipment, browsing actions, and patterns. This includes your IP address, browser type, device type, operating system, and information collected through cookies, web beacons, and server-side tracking (such as the Meta Conversions API).

2. HOW WE USE YOUR INFORMATION

We use information that we collect about you to optimize your experience and our business operations:

  • To fulfill your orders, process your recurring subscription tokens, and manage your account.

  • To provide you with notices about your account, including expiration, renewal, and shipping updates.

  • To market to you via email and SMS text messaging regarding abandoned carts, special promotions, and protocol updates.

  • To create "Custom Audiences" and "Lookalike Audiences" on third-party advertising platforms like Meta (Facebook/Instagram) and Google to deliver targeted advertisements.

  • To prevent fraud, intercept chargebacks, and protect the security of our merchant accounts and Website.

3. COOKIES, TRACKING, AND SESSION REPLAY TECHNOLOGY

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities over time.

Session Replay and Recording Technology: We use third-party tracking services (such as Microsoft Clarity, Hotjar, or similar technologies) to record and monitor how you interact with our Website (e.g., mouse movements, clicks, scrolls, and keystrokes). By accessing and using our Website, you expressly consent to the recording and sharing of your interactions with us and our third-party analytics partners for the purposes of website optimization, fraud prevention, and customer service. You waive any claims under state or federal wiretapping laws regarding this authorized tracking.

4. SMS & TEXT MESSAGE MARKETING (TCPA COMPLIANCE)

SMS/MMS Mobile Messaging Program: By entering your phone number at checkout, via our subscription portal, or through our pop-ups, you affirmatively consent to receive recurring automated promotional and personalized marketing text messages (e.g., cart abandonments, rebill notices, and offers) from Methodic Bio, including text messages that may be sent using an automatic telephone dialing system. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency will vary. You may opt-out at any time by replying STOP to any message or by contacting help@methodicbio.com. Reply HELP for help.

5. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information to data brokers for cash. However, we share your information with trusted third parties strictly to operate our business:

  • Service Providers: Fulfillment centers (3PLs), customer service helpdesks, payment gateways, and subscription management platforms.

  • Marketing & Advertising Partners: We share tracking data (such as emails, purchase history, and pixel data) with platforms like Klaviyo (for email/SMS) and Meta/Google to measure ad performance and retarget users.

  • Legal & Compliance: We may disclose your personal information to comply with any court order, law, or legal process, or if we believe disclosure is necessary to enforce our Terms of Sale and protect against fraud and credit card chargebacks.

6. STATE-SPECIFIC PRIVACY RIGHTS (CCPA/CPRA)

If you are a resident of California, Virginia, Colorado, or other states with specific consumer privacy laws, you may have the right to request access to the personal information we have collected about you, request deletion of your data, or opt-out of the "sharing" of your personal information for targeted advertising.

  • To exercise your right to opt-out of data sharing for targeted advertising (Meta Pixel tracking), please email us at the address provided below with the subject line: "Data Privacy Request."

7. DATA SECURITY

We have implemented commercially reasonable, enterprise-grade measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted using 256-bit SSL technology and processed via PCI-compliant gateways. However, the transmission of information via the internet is not completely secure. Any transmission of personal information is at your own risk.

8. CHILDREN'S PRIVACY

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18.

9. CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website homepage or via email.

10. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, or to register a complaint, contact our Clinical Care Team at:

Hey Global Commerce LLC d/b/a Methodic Bio
Address: 30 N Gould St, STE R, Sheridan, WY 82801, United States
Email: help@methodicbio.com
Phone: +1 (914) 530-6139