Customer Care
Returns &
Exchanges
We stand behind every bottle. If you are not completely satisfied, we make it right — no questions asked, no hoops to jump through.
The Process
How Returns Work
Check Eligibility
Use our eligibility checker to confirm your order qualifies. Most orders are eligible within 60 days of purchase.
Submit Your Request
Fill out the return form with your order number and reason. Takes less than 2 minutes.
Receive Your Label
We email you a prepaid return label within 24 hours. Print and attach it to your package.
Drop It Off
Drop your package at any USPS or UPS location. No need to schedule a pickup.
Get Your Refund
Once received, your refund is processed in 3–5 business days to your original payment method.
Policy Details
Return & Exchange Policy
| Scenario | Eligible? | Return Shipping | Timeline |
|---|---|---|---|
| Unopened product (within 60 days) | Yes | $6.95 deducted | 3–5 business days |
| Opened product (within 60 days) | Yes | $6.95 deducted | 3–5 business days |
| 60-Day Guarantee claim | Yes | Free — no return needed | 1–3 business days |
| Damaged / defective item | Yes | Free — we cover it | Priority: 1–2 days |
| Wrong item received | Yes | Free — we cover it | Priority: 1–2 days |
| After 60 days (no guarantee) | No | N/A | N/A |
Common Questions
Frequently Asked
Refunds are processed within 3–5 business days of us receiving your return. Your bank may take an additional 2–5 days to reflect the credit.
Under our 60-Day Guarantee, no. Simply contact us with your order number and we will process your refund without requiring a return shipment.
Yes. We offer exchanges for any product in our current catalogue. If there is a price difference, we will charge or credit the difference accordingly.
Please photograph the damage and submit a claim within 7 days of delivery. We will ship a replacement at no cost and cover all return shipping.
Yes. Subscription orders follow the same return policy. You can also pause or cancel your subscription from your account portal at any time.
Return shipping is free for damaged, defective, or incorrect items. For other returns, a prepaid label is provided and $6.95 is deducted from your refund.